![]() It's crystal clear that it's a problem with Citrix Receiver itself. And the built-in Chrome browser works completely normally when playing any sort of audio. Sometimes I struggle to duplicate it all day long and some days I can duplicate it the moment I log in. The server side error they are getting is: RTPSession::Initialize RTP Audio not supported on client. Our environment is almost entirely Server 2016 based. Our Chrome devices are managed and set as public sessions with Citrix Receiver installed from the Google web store and configured through admin policy. If you go into audio devices, and select the audio device, and choose play test tone, you get an error saying "Failed to play test tone". To be specific, the sound device completely fails to work when the error occurs. Now I am being told to "review my configuration according to the Citrix Receiver for Chrome KB" and that there isn't much else they can do for Chromebooks. I made the change they asked for and of course it did fuck all. I've configured receiver exactly as they have documented (and they very clearly DO NOT mention anywhere in any KB that you have to specifically enable audio in your config to make it work, or even mention enabling audio at all). Ignoring the fact that it is not a constant issue, but an intermittent one. They are telling me that I have to "enable audio support" for my clients using Google Admin policy. I've been troubleshooting and Citrix support is completely useless. After rolling out the servers we began to deploy Chrome devices to our users who immediately complained that audio either never works, or works only for a while at the beginning of the session. So we said sure that sounds great, and spent six figures on the hardware/software/licensing. They were always pushing how easy and flexible it would be to throw out cheap dumb devices like Chromebooks/thin clients/etc. CITRIX RECEIVER CHROMEBOOK INSTALLWe bought our shiny new Citrix install last summer. ![]()
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